Merchant Support Specialist

Headquarters: United Kingdom URL: https://www.zapiet.com/ The Role We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development. Who We're Looking For Required Qualities - A patient, empathetic professional with a great sense of humour - Exceptional written and verbal communication skills in English - Tech-savvy and proficient with SaaS applications - Proven Shopify experience - Familiarity with Microsoft Teams and O365 suite applications - Flexibility to work across Americas timezone, including weekend availability - Strong independent working style with high self-motivation\ - Flexibility to work across European and APAC time zones, including weekend availability Bonus Qualifications - Fluency in a second (or third) language - Additional e-commerce platform experience Key Responsibilities - Provide comprehensive customer support across multiple channels: - Email - Live chat - Social media - Telephone support - Conduct personalized onboarding and setup sessions via video calls - Develop and maintain help documentation and tutorials - Analyse and track feature requests and support trends - Contribute to continuous improvement of our support processes Why Join Zapiet? - Work with a self-funded, profitable company that prioritizes customer success - Collaborate with an international team spanning 17 countries - Make a meaningful impact on company growth - Enjoy a dynamic, meeting-light work environment - Opportunity for significant personal and professional development Our Global Footprint - Supporting over 10,000 merchants worldwide - Team members in 17 countries - 24/7 coverage across global time zones - Cutting-edge e-commerce solutions How to Apply If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you! Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members. To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-2

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